Returns, Refunds & Cancellations

Last updated: 12 September 2026

This policy applies to purchases from Potensic Drones, operated by Asmat Mart Limited. For help, email pontensicdrones@gmail.com or use our contact page.

90-day free returns

You can request an eligible return within 90 days of delivery. Email us with your order number, the item you want to return and the reason. For an ordinary change-of-mind return, the item should be unused, undamaged and complete with its included accessories. Please retain the original packaging where reasonably possible.

These condition requirements do not prevent you from reporting damaged, defective or incorrect goods, or exercising any right to inspect goods or return them under applicable law.

How to return an item

1. Contact us within the return window so we can review your request and provide return authorization and instructions.
2. Once approved, we will provide a prepaid return label or arrange another return method at our expense for the eligible return.
3. Pack the item securely with its accessories and follow the supplied instructions. Keep your proof of shipment.

Do not send a return to the address on the original parcel or our registered business address unless we specifically instruct you to do so. The correct return destination depends on the item. Contacting us first helps route your return and does not restrict a mandatory legal right or extend a legal deadline.

Drone batteries may require special carrier handling. Tell us if a battery is damaged or swollen and wait for safe return instructions; do not send it by an ordinary postal service.

Damaged, defective, incorrect or missing items

Contact us with your order number and a description of the problem. Relevant photographs of the item, packaging and shipping label can help us resolve it. Stop using a product if you believe it is unsafe. We will assess the issue and arrange the appropriate return, replacement or refund in accordance with your applicable rights. An issue involving faulty goods is not automatically excluded because an item was opened or used to discover the fault.

Refunds

After receiving and inspecting a returned item, we will inform you of the outcome and process an approved refund promptly to the original payment method. A refund for an order we cannot fulfill will be processed without requiring a product return. Your bank or payment provider may take additional time to display the credit. Any legally required refund deadline takes precedence.

If a replacement is suitable, we will discuss availability with you. We will not substitute a different product without your agreement.

Cancellations

Email us as soon as possible if you want to cancel or change an order. If fulfillment can still be stopped, we will cancel the order and refund the amount paid. If it has already dispatched, we will explain the available return arrangements. This does not limit cancellation rights that apply under law or the rights described in our Shipping & Delivery Policy.

Contact and business details

Asmat Mart Limited, 33 Ashwood Road, Nuneaton, CV10 9AZ, United Kingdom. This is our registered business address, not a return destination unless confirmed in your return instructions.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded.