Shopping FAQs
Straightforward answers to help you choose a model, understand a bundle and shop at Potensic Drones.
How do I choose between ATOM SE, ATOM and ATOM 2?
ATOM SE offers 4K video with electronic image stabilization. ATOM adds a 3-axis mechanical gimbal, while ATOM 2 offers 4K HDR video and 48 MP photos. Compare the models side by side.
What is included with a drone?
Read the included-items section on the product page. Different listings can contain different numbers of batteries, charging accessories or controllers. A model name alone does not identify the package contents.
What is the ATOM replacement drone body?
It is a replacement aircraft body for the Potensic ATOM. It is not a complete ready-to-fly kit and does not include a battery, controller or accessories. It is not compatible with ATOM SE, ATOM 2 or ATOM LT.
Can I order an out-of-stock item?
Out-of-stock listings remain visible so you can review their specifications. Purchase availability is shown on each product page. Contact us if you need help checking an item.
Which currency and payment methods apply?
Product prices are displayed in US dollars. Available payment methods and the final order total are shown at checkout before you place an order.
Where can I see shipping costs and delivery information?
Review the options available for your address at checkout. If no delivery option is shown or you need an arrival date confirmed, contact us before ordering.
How can I ask about an order, return or product issue?
Use our contact page and include your order number when available. Describe the question or issue so the Potensic Drones team can help.